Return and exchange rules:

In store:

- No cash refund. exchange only.

Exchange within 10 working days from date of purchase

All items must be in original packaging, clearly untouched, unworn and odor-free, with all tag, bands, seal bands intact. All hair which has been used/opened/tried on can't be exchanged.

No return on full wigs or toppers (used or not) liquids, dyes.

Online orders:

Exchange can be made within 10 working days from the arrival of your order. Return courier is paid by buyer.

All items must be in original packaging, clearly untouched, unworn and odor-free, with all tag, bands, seal bands intact. All hair which has been used/opened/tried on can't be exchanged.

Exchange will only be approved apone inspection

We highly encourage you to come and see the hair in store rather than buying online. Each item may or may not suit a particular person.

Color not matching the buyer will need to return parcel at there own cost and pay for another courier for the exchange

Middle man beware: above terms are strictly enforced. You buy to sell at your own risk.

How to exchange your item:
Contact us with your order number by email shop@nudo.co.za
Or bring it/courier/post to: Shop 6 Glen Village South Shopping Centre, Olympus Dr, Faerie Glen, Pretoria, 2081, South Africa

These items cannot be returned or exchanged for online and in store:

Any tried on, tags removed, fitted, dyed, washed or used hair extensions.

Please decide whether you want to keep them or return them before using them

Any used or unused hair dye, liquids, shampoo, conditioner, mask , leave ins, styling adds (home care products) cannot be returned.

Please note all tints are quality guaranteed but result of a home job/job done elsewhere cannot be guaranteed by Nudo Hair Lab. Results are depending on hair types, color and current conditions, as well as application techniques.

Courier or postage fee cannot be refunded on a return due to wrong order placed, wrong address filled by customers or total loss by post office/postnet. You can claim those refunds directly with post office/postnet.

If we have delivered the wrong product to you, we will confirm and pay for return courier. please contact us within 2 days so we can arrange collection and process are fund or exchange. Item must be in original packaging with all tags intact to qualify for exchange/refund.

All returned item will be checked before exchange/refund is made.

Self collection orders: please collect within 30 days from ordering and any return, refund, exchange must be done within 10 working days.

Uncollected parcels will be donated to CANCA/SPCA after 45 days, no refund will be given for no collection.